Effective Date: 10/04/2025
Website: www.vlk.solutions
Owner: Express connect LTD
1. Digital Product Nature
All products sold on www.vlk.solutions are digital downloads, such as PrestaShop themes, which are delivered electronically and are not eligible for return once downloaded or accessed.
2. No Refunds After Download
In accordance with UK consumer law and digital content regulations, we do not offer refunds once the theme has been downloaded or accessed, unless the product is proven to be faulty or not as described.
3. Exceptions
You may request a refund in the following situations:
• The product is materially defective or corrupt, and we are unable to resolve the issue within a reasonable timeframe.
• You have not yet downloaded or accessed the digital product and request a refund within 14 days of purchase.
All refund requests are subject to investigation and will require proof of the issue (e.g., screenshots, error logs).
4. Non-Refundable Situations
We do not issue refunds in the following cases:
• You no longer need or want the product.
• You expected features not explicitly advertised.
• You purchased the theme by mistake.
• The theme is not compatible with outdated software versions.
• You lack the technical knowledge to use or install the theme (basic guidance is provided via documentation or support).
5. Requesting a Refund
To request a refund (if eligible), please contact us at [support@yourwebsite.co.uk] with:
• Your order number
• Date of purchase
• Description of the issue
• Screenshots or other relevant details
We aim to respond within 2 business days.
6. Chargebacks
Initiating a chargeback without contacting us first may result in your account being restricted and loss of access to future updates or support.
7. Our Commitment
We take product quality and customer satisfaction seriously. If there’s ever a technical issue, we will work closely with you to resolve it as quickly as possible.