Effective Date : 10/04/2025
Website : www.vlk.solutions
Owner : Express Connect Ltd
1. Introduction
We respect your privacy and are committed to protecting your personal data. This policy outlines how we
collect, use, and protect your data in line with the UK GDPR and, where applicable, the EU GDPR.
2. What Information We Collect
- Identity Data - name, company name (if applicable)
- Contact Data - email address, billing address
- Transaction Data - order and payment details
- Technical Data - IP address, browser type, device type
- Usage Data - how you use our website
- Marketing Data - email preferences
3. How We Collect Data
- Directly from you via forms, purchases, or support requests
- Automatically through cookies and analytics
- From third parties like payment processors
4. Legal Bases for Processing
Privacy Policy
- Contract - to fulfil purchases
- Legal obligation - for tax and legal compliance
- Legitimate interests - service improvement, fraud prevention
- Consent - marketing and non-essential cookies
5. How We Use Your Data
We use your data to process orders, provide support, improve services, send marketing emails (if opted in),
and meet legal requirements.
6. Cookies
We use cookies to enhance your experience. You can manage cookie preferences in your browser.
7. Sharing Your Data
Your data is only shared with trusted service providers (e.g., payment processors, hosting, email tools). We
never sell your data.
8. International Transfers
If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.
9. Data Retention
We retain personal data only as long as necessary - typically up to 6 years for tax and legal purposes.
10. Your Rights
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
Privacy Policy
- Data portability
To exercise your rights, contact us at: contact@vlk.solutions
11. Data Security
We implement appropriate technical and organisational measures to protect your data.
12. Contact Us
VLK Solution
Email: support@vlk.solutions
Address: 71-75 Shelton Street]
You have the right to complain to the ICO: www.ico.org.uk